The New Warehouse Podcast
The New Warehouse podcast hosted by Kevin Lawton is your source for insights and ideas from the distribution, transportation and logistics industry. New episodes every Monday and Wednesday morning bring you the latest from industry experts and thought leaders.
The New Warehouse Podcast
3PL Culture and Fulfillment Experience
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Welcome to this episode of The New Warehouse Podcast, recorded live from Manifest 2026. Kevin chats with Michelle Harris, a leader at Our Serviceworks (OSW), a Dallas-based 3PL providing outsourced customer care and fulfillment services.
With roots going back to 1988, OSW has evolved alongside its customers, expanding from customer care into fulfillment while keeping culture and experience front and center. In this conversation, Harris shares how carrier strategy, operational discipline, and people-first hiring shape the fulfillment experience brands and customers actually feel.
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