The New Warehouse Podcast
The New Warehouse podcast hosted by Kevin Lawton is your source for insights and ideas from the distribution, transportation and logistics industry. New episodes every Monday and Wednesday morning bring you the latest from industry experts and thought leaders.
The New Warehouse Podcast
EP 629: Bringing Joy to Reverse Logistics with Happy Returns
Returns are a constant challenge for retailers, but Happy Returns is proving the technology that can transform the experience for both customers and merchants.
In this episode of The New Warehouse Podcast, Kevin chats with Tim Fehr, Chief Operations Officer at Happy Returns. The company facilitates in-person returns of online purchases at more than 8,000 drop-off points across the U.S., enabling box-free, label-free returns with instant refunds.
Tim shares how Happy Returns has scaled rapidly, integrating robotics and automation, and is pushing forward with AI and computer vision to build the warehouse of the future.
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